Refund policy

Thank you for shopping with Thru Deck. We value your satisfaction and strive to ensure you have a positive experience. Please read our refund policy below for detailed information on refunds and returns. 

Returns 

  1. Eligibility for Returns: 

  1. Items must be returned within 30 days from the delivery date. 

  1. Items must be unused, unworn, and in their original condition, with tags and packaging intact. 

 

  1. Process for Returns: 

  1. Contact us at Tudeck.shop and click on contact us to initiate a return. 

  1. Provide your order number, proof of purchase, and a description of the issue. 

  1. We will provide instructions for returning your item, including the return shipping address. 

  1. Return Shipping Costs: 

  1. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. 

  1. We recommend using a trackable shipping service or purchasing shipping insurance. 

Refunds 

  1. Refund Approval: 

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

  1. If approved, the refund will be processed to your original method of payment within 10 business days. 

  1. Partial Refunds: 

  1. Partial refunds may be granted for items that show signs of use or are missing parts. 

  1. Non-Refundable Items: 

  1. Sale items, gift cards, are non-refundable.