Shipping policy

Thank you for choosing Thru Deck. Below is our shipping policy to help you understand how we process and deliver your orders. 

Order Processing 

  1. Processing Time: 

  1. Orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. 

  1. You will receive another notification when your order has shipped. 

  1. Processing Delays: 

  1. If there are delays in processing due to high order volume or unforeseen circumstances, we will notify you promptly. 

Shipping Rates and Delivery 

  1. Shipping Costs: 

  1. Shipping charges for your order will be calculated and displayed at checkout. 

  1. Delivery Times:  

  1. Delivery times are estimates and may vary depending on the shipping carrier and destination. 

Shipping Locations 

  1. Domestic Shipping: 

  1. We ship to all states within the United states 

  1. International Shipping: 

  1. We offer international shipping to select countries. Additional customs, duties, and taxes may apply and are the responsibility of the customer. 

Order Tracking 

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through the carrier’s website. 

Undeliverable Packages 

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for re-shipping fees. 

Lost or Damaged Packages 

  1. Lost Packages: 

  1. If your package is lost in transit, please contact us at Nicholaus@conceptsbyjohnson.com so we can assist in resolving the issue. 

  1. Damaged Packages: 

  1. If your package arrives damaged, please email us within 10 days with your order number and photos of the damage. 

Shipping Restrictions 

We do not ship to APO/FPO addresses, or restricted regions. 

Contact Us 

For any questions or concerns about shipping, please contact us at Nicholaus@conceptsbyjohnson.com or visit our contact page at Thrudeck.shop/pages/contact